Last Updated:17/06/2024

Thank you for choosing Your Ludo Game Website for your gaming entertainment. We strive to ensure that you have an enjoyable experience while playing our Ludo game. Please read our refund policy carefully to understand your rights and responsibilities.

1. Payment Gateway Information:

Your Ludo Game Website uses secure payment gateways to process transactions. Payments are handled by [Name of Payment Gateway], a trusted and secure platform that adheres to industry standards for online transactions.

2. Refund Eligibility:

a. In-Game Purchases:

• In-app purchases, such as coins, power-ups, or other virtual items, are non-refundable once they have been credited to your account.
• We do not offer refunds for in-game purchases unless there is a technical issue or error on our part.

b. Game Subscriptions:

• Refunds for game subscription fees will be considered on a case-by-case basis.
• To request a refund for a subscription, please contact our customer support team at aapkaludo@gmail.com within 7 days of the subscription purchase.

3. Payment Disputes:

a. Chargebacks:

• Initiating a chargeback without contacting Your Ludo Game Website first may lead to the suspension of your account.
• If you believe there is an issue with a transaction, please reach out to our customer support team to resolve the matter.

4. Technical Issues:

a. Refunds for Service Disruptions:

• If you experience technical issues that significantly impact your ability to use our Ludo game, and we are unable to resolve the issue within a reasonable time frame, you may be eligible for a refund.

5. How to Request a Refund:

a. Contacting Customer Support:

• To request a refund or report any issues, please contact our customer support team at aapkaludo@gmail.com.
• Provide relevant details, including your username, transaction ID, and a description of the issue.

6. Refund Processing:

a. Timeline:

• Refund requests will be processed within 7 business days of receiving all necessary information.
• The actual refund may take additional time to reflect in your account, depending on your payment method and financial institution.

7. Changes to the Refund Policy:

Your Ludo Game Website reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By using Your Ludo Game Website, you acknowledge that you have read and agreed to this refund policy.

For further assistance or inquiries, please contact our customer support team at aapkaludo@gmail.com.

Thank you for being a valued player at Aapkaludo.in!